Customer-centric business provides a personalized customer experience that focuses on establishing a healthy relationship between service providers and customers by first by identifying a customer’s needs. Customers who switch stores or brand preferences do so because of non-existent or inadequate customer service, and not due to product quality or price When customer service approach goes above and beyond the call of duty, it not only assures a repeat customer, but may also attract new shoppers through ‘word-of-mouth’ advertising. Happy customers as much as dissatisfied customers talk and post their experiences on the social websites, as well with all the competition in the retail world, it’s often the little things that make the difference between a customer defecting one store or supermarket for another with similar prices
How close are you to these concepts? How close are you to your customers?
Do you have an effective QA(Quality Assurance) Policy, covering sales policies, warranty, after sales support and more?
Does your model of customer service tell a story to others?
Do you want your customers to know about the QA Procedures your products undergo before it reaches out to them?
So here is your chance to be a part of Power Brands Dubai, the international trade show for ‘BEST consumer brands and business houses in Dubai